Training & Support

PERSONAL HELP

The ACS Nursery Sales and Inventory system resides on a secure server that you access with a built-in feature of Windows called "Remote Desktop". This is far more secure than web-based data storage.

When you have a question or data issue, we can view the question or problem on your computer by logging into your session so that we can see your screen display (only with your permission). We can then work on your computer to correct a problem or answer a question immediately.

Note - this does not grant any permission to access your computer, only your current log-in session on the ACS server.

ONLINE HELP

We're here for you as much as possible and when we can't be, we provide a free support website ready 24/7 to help you whenever you need to work.

There are dozens of short how-to videos on our "training/help" website Nursery.help

ACS Nursery Management Software constantly morphs and grows to fit the changing needs of our client nurseries. As new features are added or expanded, we build short training videos or .pdf documents to assist you in using this very comprehensive data management tool.

You may at any time request a new topic or a revision of one that may not have answered your questions. There is never a charge for adding information to the online training site.

DATA SUPPORT

Many support questions that we receive are about the nursery data, not about the operation of the program. For example, a typical question might be "I do not see availability for XYZ plant product in my inventory and I am sure I have them. Why does my data show otherwise?"

Unlike software companies that sold you a product and then vanish from the scene, we can look at your data and help you find the missing or incorrect entry that contributed to the problem.

About 80% of the questions we receive are about the content of the report or screen information and not about the program.

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Training & Support

ONLINE HELP

Nursery Sales & Inventory Management, developed exclusively for Wholesale Nurseries . . .

by ACS Software, agricultural specialists